Legal document
Privacy Policy
This policy explains how TS Automation by Techno Sound handles the personal data submitted through the website, in accordance with the Brazilian General Data Protection Law (Law 13.709/2018).
Version 2026-11-01 · last updated: 2 November 2026
1. Who is the controller
Techno Sound Av e Automação Ltda., CNPJ 07.231.774/0001-72, with a showroom at Rua Bento Gonçalves, 340 — São Paulo/SP, CEP 03334-000, Brazil. Contact for privacy matters: WhatsApp +55 11 98983-1573.
2. What data we collect
- Data you provide in the form: name, company, job title, e-mail, mobile and the description of your environment.
- Technical data from the submission: IP address, date and time, language and originating page.
- Browsing and interaction data, when you accept measurement cookies.
We do not collect sensitive data (art. 5, II of the LGPD) and we never ask for payment information through the website.
3. What we use it for
- Respond to your request and schedule the technical assessment.
- Qualify the demand and prepare a commercial proposal.
- Keep a service history and comply with legal and contractual obligations.
- Measure campaign effectiveness, in aggregate form.
We do not sell, rent or share your data with third parties for marketing purposes.
4. Legal basis
We process form data based on your consent (art. 7, I) and, where a commercial relationship already exists, on legitimate interest (art. 7, IX) and on performance of a contract (art. 7, V). Consent can be withdrawn at any time.
5. Automated assistance
First contact may be made by an artificial intelligence agent, which qualifies the demand by e-mail or WhatsApp on behalf of TS Automation. You may request human assistance at any time, on any channel, and the conversation will be handed to a member of the team. No decision with legal effect on you is taken solely by automated means.
6. Who we share it with
We use providers acting as data processors, only for the purposes above:
- Website hosting and form functions (Vercel Inc.).
- Corporate e-mail and productivity (Google Workspace).
- Our own CRM, hosted on a Techno Sound server.
- WhatsApp Business messaging (Meta Platforms), where applicable.
- Advertising platforms (Google and Meta), for campaign measurement.
7. International transfer
Some of these providers process data outside Brazil, mainly in the United States. The transfer relies on contractual clauses and the safeguards set out in articles 33 et seq. of the LGPD.
8. How long we keep it
- Leads that did not become business: up to 24 months after the last contact.
- Service records and conversation transcripts: up to 12 months.
- Client and contract data: for the applicable legal and tax period.
9. Your rights
You may request confirmation of processing, access, correction, anonymisation, portability, deletion of unnecessary data and withdrawal of consent. Just write to the contact in item 1 — we reply within 15 days.
10. Cookies
The website uses only cookies necessary for it to function. Measurement and advertising cookies are enabled only with your consent and can be refused without affecting your use of the site.
11. Security
The website runs over HTTPS, CRM access is restricted by role and integration keys are individual and revocable. In the event of a security incident with relevant risk, we will notify affected data subjects and the ANPD, as per art. 48 of the LGPD.
12. Changes
If this policy changes, the update date and version number at the top of the document will change. The consent recorded in the form keeps the version in force at the time of submission.
Data Protection Officer (DPO): Luciana Cirino Garcia. DPO contact: WhatsApp +55 11 98983-1573. Document approved by Techno Sound Av e Automação Ltda. management on 2 November 2026.